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Intro

To master the process of digital transformation, we at Capture Customer Engagement are here to help and guide you what digital transformation can mean in the field of customer engagement with the help of marketing automation solutions.

In the age of the digital customer, the expectations are increasing by the minute; customers were taught what good customer service is from global best performers and now they expect to get the best – either as a B2C consumer or as a B2B buyer. The battlefield for real competition is no longer the product or the price, but the customers’ experience.

 

Best-in-class customer experience starts with marketing automation.

Customers can access the information they want on their own online, anywhere and at any time, and they can delay engaging with the sales channel until they know as much as - or even more than - the salesperson does.

Self-empowered buyers demand relevant, personalized conversations on their own timeframe – but how do you manage individual dialogues with hundreds of thousands, even millions, of potential customers?

Capture’s expertise in marketing automation with the best-in-class solutions positions you among the best performers of your industry. We help you to analyze all available data for better customer insights, to define a digital marketing strategy, to change your marketing processes with the market-leading marketing automation solutions as an Adobe Bronze Solution Partner. We enable you to easily build and scale automated processes across all channels that engage your customers in a hyper-personalized way, to identify the best prospects and customers and close more business by triggering sales at exactly the right time.

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