Additionally, paste this code immediately after the opening tag:

Customer Experience Readiness Assessment

Learn about how ready your organization is in terms of creating meaningful customer engagement.

Customer experience readiness assessment test

Please select the answer that best describes your organisation.

1. How important is customer experience within your organisation?

2. What is your management’s attitude towards customer experience?

3. Do you have clear brand values in place?

4. Please select the answer that describes best your organization:

5. What are the tools and platforms that you use to support customer experience?

6. How much are your employees involved in creating customer experience?

7. What is the level of customer connectedness to your brand?

8. Do you have insight-based customer journeys defined?

9. Please select the answer that describes best your organisation:

10. Do you have metrics to monitor and analyze customer experience?

View survey results!

If you want to view the detailed result of the survey, please enter your email address in the field below.

Newsletter subscription success!

Thank you for signing up! You will now receive messages from our mailing list.